Identity Quotes in Divergent

How we cite our quotes: (Chapter.Paragraph)

Quote #10

"People tend to overestimate my character," I say quietly. "They think that because I'm small, or a girl, or a Stiff, I can't possibly be cruel. But they're wrong."

I shift the gun three inches to the left and fire at his arm.

His screams fill the hallway. Blood spurts from the wound, and he screams again, pressing his forehead to the ground. I shift the gun back to his head, ignoring the pang of guilt in my chest. (37.73-5)

To nicely tie up things, here we have Tris acting in one way and feeling another way. She says she'll be cruel but even here she feels bad about it. Notice how that comes at the end: she lets us think that her identity is "I am cruel" but then reminds us at the end that she's really not a mean person. Or is she? How many cruel things can she do before she starts being a cruel person?